30-Day Returns and Exchanges
At LNT Pro Jeweler, you may request a return or exchange within 30 days of receiving your order. We accept eligible returns for reasons such as a ring that does not fit, a change of mind, an item that arrived damaged, or an incorrect item. Please contact us within the 30-day period to start your request.
Return Eligibility
For a change-of-mind or size-related return, jewelry must be unworn, unused, unaltered and in its original condition, with any tags, certificates, accessories and original packaging included. Please provide your order number or proof of purchase. Items that have been worn, altered or damaged after delivery are not eligible for a change-of-mind return. These conditions do not limit your rights concerning defective, damaged or incorrectly supplied products under applicable law.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If, for example, a necklace arrives with a broken clasp or you receive the wrong ring, contact us promptly with your order number, a description and clear photographs of the item and packaging. We will review the issue and arrange an appropriate return, exchange or refund.
How to Return an Item
- Email info@lntprojeweler.com or call +13014452441 within 30 days of delivery. Include your order number, the item and the reason for your return.
- Wait for our return instructions. Pack the jewelry securely with its original packaging, certificates and accessories, where available, and include your order information.
- Send the package to: LNT Pro Jeweler, 2537 Ennalls Ave, Wheaton, MD 20902, United States. Use a trackable shipping service and keep your tracking information.
- Once the item arrives, we will inspect it and notify you of the result.
How to Exchange an Item
Contact us within 30 days of delivery with your order number, the item you wish to exchange and the replacement you would like. We will confirm availability and provide return instructions. Send the original item securely to LNT Pro Jeweler, 2537 Ennalls Ave, Wheaton, MD 20902, United States. After we receive and inspect the item, we will arrange the replacement if it is available. If it is unavailable, we will contact you to discuss a refund or another suitable option. Any price difference will be explained before the exchange is completed.
Return and Exchange Shipping Costs
If an item arrives damaged or defective, or we send the wrong item, we will cover the return shipping and the cost of shipping an approved replacement. For a change of mind, an incorrect size selected by the customer or another customer-preference return, the customer pays return shipping; we cover standard shipping for an approved replacement within the United States. We do not charge a restocking fee.
Refunds
After receiving your return, we will inspect it and notify you whether the refund is approved. Approved refunds will be processed within 5 business days after inspection and issued to the original payment method. Once processed, the credit normally appears within 5–10 business days, depending on your bank or card issuer. If it has not appeared after that time, contact your bank and then contact us for assistance.
Order Cancellation
If you wish to cancel before your order has shipped, contact us immediately. When an order is cancelled before shipment, we will issue a full refund to your original payment method without additional handling fees. Once your order has shipped, it can no longer be cancelled; please follow the return and refund process above.
Contact Us
Store Name: LNT Pro Jeweler
Address: 2537 Ennalls Ave, Wheaton, MD 20902
Phone: +13014452441
Email: info@lntprojeweler.com
Opening Hours:
Monday to Tuesday: 10:30 AM–6 PM
Wednesday (Veterans Day): Closed; hours might differ
Thursday to Saturday: 10:30 AM–6 PM
Sunday: 12–5 PM
(GMT-07:00) Pacific Time
Response Time: We respond within 24 hours.